Grievance Redressal

Grievance Redressal Mechanism

At Naale.in, we are committed to maintaining the highest standards of journalistic ethics and integrity. We strive to provide accurate, unbiased, and responsible news coverage. However, if you have any concerns or complaints regarding the content published on our platform, we have established a formal grievance redressal mechanism to address them promptly and fairly.

How to File a Complaint: If you find any content (articles, videos, images, or social media posts) on Naale.in to be inaccurate, misleading, defamatory, or in violation of journalistic standards, you may file a formal grievance.

To help us investigate your concern efficiently, please ensure your complaint includes the following details:

• Your Full Name and Contact Details (Email ID and Phone Number)
• Link (URL) to the specific content or article in question
• Date of Publication
• Nature of the Complaint (Please clearly state exactly what is inaccurate, offensive, or in violation, and provide any supporting evidence or context).

Grievance Officer: In accordance with the relevant guidelines for digital media, we have appointed a dedicated Grievance Officer to oversee and resolve all complaints.

Name: Anil Jacob

Designation: Chief Editor & Grievance Officer

Email: grievance@naale.in

Contact Number: +91 9526551100

Postal Address:

Naale News Network

Kulangara Building

Mallappally

Pathanamthitta – 689589

Redressal Process & Timeframe

1. Acknowledgement: Upon receiving your complaint, our team will acknowledge receipt within 24 to 48 hours.
2. Investigation: The Grievance Officer will review the disputed content alongside the editorial team to assess the validity of the claim.
3. Resolution: We aim to resolve all legitimate grievances within 15 days of receiving the complaint. If a correction, clarification, or takedown is deemed necessary, it will be executed promptly, and you will be notified of the action taken.

Anonymous Complaints: Please note that we may not be able to process anonymous complaints or those lacking specific details and links to the content in question.